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Cancellations & Guest Policies
Cancellations.
If you must cancel 21 days’ notice before arrival is necessary for a full refund, Cancellations of 21 days or less will result in the forfeiture of the entire cost of the reservation, unless you wish to re-booked the room in a different day, then the per room cancellation fee applies. No-shows will be treated as cancellations received within 21 days and will be charged accordingly.
Check-in & Check-out.
Check-in time is from 3:00 p.m.
Your introduction to your experience in the Oak Knoll area begins here at Bann. We offer a complete and complimentary orientation to Oak Knoll and the surrounding area with ideas and suggestions on places and activities of interest.
Early check-in is sometimes possible with a pre-arranged & confirmed time. IF YOUR PLANS CHANGE AND YOU ANTICIPATE BEING SIGNIFICANTLY EARLY OR LATE FOR YOUR SCHEDULED CHECK-IN, PLEASE CALL US TO PROVIDE AN UPDATED TIME OF ARRIVAL.
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Check-out time is 11:00 a.m.
Late Check Out fee at $75/hour will be automatically applied to your credit card on file after 11:00 am.
Guest Responsibility.
Room Damage/Missing Items/Excessive Cleaning:
If rooms are damaged or left extremely dirty during a stay, guests will be charged the amount it costs to replace damaged item and $200 cleaning + labor fees to return room to its original state. This includes missing/damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc.
We are a small family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you, please return the courtesy.
SMOKING-FREE Property.
We are a SMOKING-FREE property inside and outside.
Smoking/Vaping/E-Cigarettes in rooms/bathrooms/patios and balconies is prohibited.
We do not allow burning of incense, sage, essential oils, or personal candles, etc. It is not only a FIRE & SAFETY hazard, but also leaves odors and will result in a $350 CLEANING FEE. Guests will be held responsible for any damages, replacements, additional cleaning or room revenue loss caused by guest smoking or any other abuse to our guest rooms and lounges and will be charged accordingly.
Any question please contact us at
TEXT/CALL: 707-266-8229
​EMAIL: stay@bannnapa.com
