Policies & Accessibility

Bann at Oak Knoll Napa

All rates are based on double occupancy(2 guests) Please note additional per person rate described below will be charged upon arrival. 

Adult: $75 per person, per day. (amenities and breakfast)

Kid: $45 per person, per day. (amenities and breakfast)

Pet: $25 per pet, per day. (cleaning fee)

Complimentary Afternoon-Refreshment service upon arrival consists of fresh organic fruits from K&J Orchards, cheese and meat, baked goods and accompany with a pot of freshly brew tea.

Mornings begin with a delicious 3-course breakfast served on the deck overlooking the the courtyard and mountain view. We offer Chef Lalita’s special made to order breakfast selection and coffee, assorted teas and juice.

Please let us know at the time of your reservation if you have any special dietary needs or restrictions. In addition, please alert us to any allergies that you have. These may include an allergy to feathers or cleaning chemicals.

To confirm a reservation for a one night or more stay, the entire amount of the stay, including tax, will be charged at the time of booking.

Our rooms can accommodate parties larger than two people. Please note additional per person rate described below will be charged upon arrival.

Adult: $75/ per person, per day.

Kid: $45/ per person, per day.

 

We are able to accommodate Pet: $45/ per pet, per day.

 

Room Damage/Missing Items/Excessive Cleaning:

If rooms are damaged or left extremely dirty during a stay, guests will be charged the amount it costs to replace damaged item and $200 cleaning + labor fees to return room to its original state. This includes missing/damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc.

We are a small family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you, please return the courtesy.

 

We are a SMOKING-FREE property inside and outside.

Smoking/Vaping/E-Cigarettes in rooms/bathrooms/patios and balconies is prohibited.

We do not allow burning of incense, sage, essential oils, or personal candles, etc. It is not only a FIRE & SAFETY hazard, but also leaves odors and will result in a $350 CLEANING FEE. Guests will be held responsible for any damages, replacements, additional cleaning or room revenue loss caused by guest smoking or any other abuse to our guest rooms and lounges and will be charged accordingly.

Complimentary parking for two vehicles per room is available to our guests during their stay.

If you must cancel 21 days’ notice before arrival is necessary for a full refund, Cancellations of 21 days or less will result in the forfeiture of the entire cost of the reservation, unless you wish to re-booked the room in a different days, then the per room cancellation fee applies. No-shows will be treated as cancellations received within 14 days and will be charged accordingly.

Check-in time is 3:00 p.m.                                                                                                                                                                                                   Your introduction to your experience in the Oak Knoll area begins here at Bann. We offer a complete and complimentary orientation to Oak Knoll and the surrounding area with ideas and suggestions on places and activities of interest.

Early check-in is sometimes possible with a pre-arranged & confirmed time. IF YOUR PLANS CHANGE AND YOU ANTICIPATE BEING SIGNIFICANTLY EARLY OR LATE FOR YOUR SCHEDULED CHECK-IN, PLEASE CALL US TO PROVIDE AN UPDATED TIME OF ARRIVAL.

Check-out time is 11:00 a.m.                                                                                                                                                                                                        Late Check Out fee at $75/hour will be automatically apply to your credit card on file after 11:00am.

We make every effort to be accessible for all guests to enjoy, and therefore all of Bann’s amenities and public spaces meet the requirements of the American with Disabilities Act (ADA). Under the Rooms section of our website. In addition, we offer a wheelchair accessible parking and path of travel to Bann reception check-in area. Our dining areas have accessible dining options and our public restrooms meet ADA requirements. Our outdoor courtyards are accessible and our salt-water pool and hot tub have accessible lifts for access.

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