Policies & Accessibility

Bann at Oak Knoll Napa

All rates are based on double occupancy. An additional charge of $100 per person is added for a 3rd person in rooms that will accommodate 3 (Room#1 Wiang Phing / Room#6 Chaiburi).

Mornings begin with a delicious breakfast served either in the dining room or on the deck overlooking the the courtyard and mountain view. We offer Chef Lalita’s special made to order breakfast selection and coffee, assorted teas and juice. You may request service in the seclusion of your room.

Please let us know at the time of your reservation if you have any special dietary needs or restrictions. In addition, please alert us to any allergies that you have. These may include an allergy to feathers or cleaning chemicals.

To confirm a reservation for a one night or more stay, the entire amount of the stay, including tax, will be charged at the time of booking.

We are welcomes well-behaved children of all ages. Some of our rooms can accommodate parties larger than two people, while occupancy in other rooms must be limited to two people of any age, including infants. Please note maximum occupancy and additional per person rate increase described above. Please contact us for the additional costs.

We are able to accommodate pets at $35 per pet.

While accidents do happen, guests will be financially responsible for damage due to gross negligence that happened to the property.

We are a SMOKE-FREE property inside and outside. Smoking/Vaping/E-Cigarettes in rooms/bathrooms/patios and balconies is prohibited. We do not allow burning of incense, sage, essential oils, or personal candles, etc. It is not only a FIRE & SAFETY hazard, but also leaves odors and will result in a $350 CLEANING FEE. Guests will be held responsible for any damages, replacements, additional cleaning or room revenue loss caused by guest smoking or any other abuse to our guest rooms and lounges and will be charged accordingly.

Complimentary parking for two vehicles per room is available to our guests during their stay.

If you must cancel 15 days’ notice before arrival is necessary for a full refund, less $50 per room processing fee. Cancellations of 14 days or less will result in the forfeiture of the entire cost of the reservation, unless the room(s) is/are re-booked, then the per room cancellation fee applies. If you shorten your scheduled stay within 14-days of your scheduled arrival or after you’ve checked-in, you will be responsible for the cost of your original reservation. No-shows will be treated as cancellations received within 14 days and will be charged accordingly. Trip/Travel insurance is recommended. There are many companies, including AAA that provide this service.

Check-in time is from 3.00 to 6.00 pm.
Your introduction to your experience in the Oak Knoll area begins here at Bann. We offer a complete and complimentary orientation to Oak Knoll and the surrounding area with ideas and suggestions on places and activities of interest.

If you will be arriving after 6.00 pm, please call by 5:30 pm to make arrangements. For late arrivals, we will provide you with directions to your room as well as the keys. In addition, we are happy to arrange dinner reservations.

Early check-in is sometimes possible with a pre-arranged & confirmed time. IF YOUR PLANS CHANGE AND YOU ANTICIPATE BEING SIGNIFICANTLY EARLY OR LATE FOR YOUR SCHEDULED CHECK-IN, PLEASE CALL US TO PROVIDE AN UPDATED TIME OF ARRIVAL.

Check-out time is 11:00 a.m.
Depending on our daily schedule, we may be able to accommodate a slightly later check-out.

We make every effort to be accessible for all guests to enjoy, and therefore all of Bann’s amenities and public spaces meet the requirements of the American with Disabilities Act (ADA). Under the Rooms section of our website. In addition, we offer a wheelchair accessible parking and path of travel to Bann reception check-in area. Our kitchen/dining areas have accessible dining options and our public restrooms meet ADA requirements. Our outdoor courtyards are accessible and our salt-water pool and spa/hot tub have accessible lifts for access.

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